In the event of an immediate health emergency, contact your local emergency services via phone at 911 or call Campus Safety at 860-439-2222. If you need Urgent Care for a non-life-threatening illness or injury, Hartford HealthCare-GoHealth Urgent Care offers Virtual Visits 7 Days a week.

There are several options available for care when Student Health Services and/or Student Counseling Services are closed. Please use your best judgment on how to care for yourself when we are not open; you may enlist the advice of a housefellow, floor governor, friend or family member. Please note that the use of urgent care and emergency care will both incur fees.

Conditions which could probably wait until Health Services is open may include:

  • Fever that goes down with Tylenol or aspirin
  • Sore throat, colds, cough, earache
  • Minor cuts or burns
  • Skin rash
  • Mild nausea with vomiting or diarrhea without fever
  • Mild burning or irritation on urination
  • Chronic joint or muscle pain/strain

Students on campus having mental health emergencies after hours should contact their Housefellow, Floor Governor or Campus Safety (860-439-2222) for support or to access other services. The administrator-on-call will contact the on-call counselor as needed.

24 Hour Nurseline (for students on the College-sponsored Student Health Insurance Plan) 

Students may utilize the Nurseline (800-634-7629) when the school health clinic is closed or anytime they need confidential medical advice. A Registered Nurse counselor will provide a clinical assessment to assist in identifying the appropriate level and source(s) of care for members (based on symptoms reported and/or health care questions asked by or on behalf of Students). Nurses shall not diagnose Member’s ailments.

Health care for students when SHS is not open

Students who wish to seek primary care/illness care in the evenings, over the weekend, and on breaks may access the clinics listed below. These clinics are not emergency rooms. These clinics care for primary needs such as febrile illnesses, urinary tract infections, viral coughs/colds. Minor injuries, and cuts needing stitches, can be cared for at these clinics as well. Students must have their insurance card with them.

Free Transportation with Lyft

If you need transportation to urgent care, you may take Lyft at no cost to you.  To arrange for Lyft, call Campus Safety at (860) 439-2222.  

After Hours Care


New London
351 N Frontage Rd., New London
Open Monday to Friday, 8 a.m. to 8 p.m. and
Saturday to Sunday, 9 a.m. to 5 p.m.
(860) 865-0934
Walk in or save your spot online at



Connect with a Hartford HealthCare–GoHealth Urgent Care provider by video from your phone, tablet, or computer.
Monday to Friday, 8 a.m. to 8 p.m. and
Saturday to Sunday, 9 a.m. to 5 p.m.
Schedule a visit at
Hartford HealthCare-GoHealth Urgent Care Virtual Visit Info


Emergency Care

A medical emergency defined by insurance companies is “a serious illness, injury or health issue that comes on at once. It is also something that a person with an average knowledge of health thinks must be treated right away to avoid loss of life, serious health risk or permanent disability.” Some examples of an emergency are excessive bleeding that does not stop with pressure, loss of consciousness, shortness of breath or suicidal thoughts. Use of emergency room facilities should be considered carefully. Many insurances will charge a co-pay for the visit. The Connecticut College Student Health Insurance, for example, charges a $250 co-pay for use of the emergency room (unless you are admitted as an inpatient). There will also typically be additional charges for any physician visits, testing, medications, labs, etc. that you receive while in the the emergency room. You will always have to use your own judgment in making a decision to seek care at the emergency room.

Reasons to go to the Emergency Room:

  • Sexual violence: For more information, download the Sexual Violence Prevention and Advocacy Brochure (pdf).
  • Severe shortness of breath Loss of consciousness/change in consciousness/seizure
  • Sudden, severe pain (abdominal, chest, head) which is not relieved with over-the-counter medication
  • A major injury
  • Bleeding that does not stop after 10 minutes of direct pressure, or a deep cut which may need stitches in order to stop the bleeding Poisoning or overdose
  • Severe or worsening reaction to an insect bite or sting, or to a medication, especially if breathing is difficult
  • Severe or persistent vomiting
  • Suicidal or homicidal feelings
  • Severe vaginal bleeding which may indicate a miscarriage or ectopic pregnancy

Local Hospitals/ emergency rooms

William H. Backus Hospital

326 Washington Street, Norwich, CT,  06360
(860) 889-8331
Open 24 hours 

Pequot Medical Center

52 Hazelnut Hill Road, Groton, CT, 06340
Phone: (860) 446-8265
Open from 7 a.m. - 11 p.m.

Lawrence and Memorial Hospital (L&M)

345 Montauk Avenue, New London, CT, 06320
Phone: (860) 442-0711
Open 24 hours

Directions to local hospitals/emergency rooms (pdf)

Hotlines and Text Lines

Southeast CT Mental Health Authority Crisis Response: (860) 886-9302

National Suicide Crisis Line: (800) 273-TALK (800-273-8255) or Text CONNECT to 741741

Trevor Project Crisis Hotline: (866) 488-7386 or Text TREVOR to 741741

National Eating Disorders Helpline: (800) 931-2237 or Text NEDA to 741741

And finally, you may visit Columbia University's Health Education Program website, Go Ask Alice, for answers to many student questions on health matters.